Legal

Privacy Policy

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. For detailed information on data protection, please refer to the privacy policy set out below.

Data collection on this website

Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator, whose contact details can be found in the section “Information on the controller” in this privacy policy.

How do we collect your data?
Your data is collected, on the one hand, when you provide it to us — for example, data you enter when booking an appointment or sending a message. Other data is collected automatically or with your consent when you visit the website (mainly technical data such as your browser, operating system or the time the page was accessed).

What do we use your data for?
Part of the data is collected to ensure the website is provided without errors. Other data may be used to analyse your user behaviour and to arrange appointments and contact you.

What rights do you have regarding your data?
You have the right at any time to obtain information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke it at any time for the future. You also have the right, under certain circumstances, to request the restriction of processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

2. Hosting

External hosting (Vercel)

This website is hosted by Vercel. The provider is Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, USA (“Vercel”). When you visit our website, technical access data (in particular your IP address) is processed on Vercel’s servers.

Vercel is used in the interest of a secure, fast and efficient provision of our online offering by a professional provider (Art. 6(1)(f) GDPR). The transfer of data to the USA is based on the EU-US Data Privacy Framework (DPF) and the EU Commission’s Standard Contractual Clauses. A data processing agreement (Data Processing Addendum) with Vercel is in place.

3. General information and mandatory disclosures

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy. Please note that data transmission over the internet (e.g. communication by e-mail) may have security gaps. Complete protection of data against access by third parties is not possible.

Information on the controller

The controller responsible for data processing on this website is:

AUSTRIAN DIGITAL AGENCY LLC
– brand “The Austrian Agency” –
Represented by: Managing Director Justin Bullerjahn
3833 Powerline Road, STE 201
Fort Lauderdale, Florida 33309, USA
Phone: +49 1512 9823046
E-mail: simon@theaustrianagency.com

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

Storage period

Unless a more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing it (e.g. tax or commercial retention periods); in the latter case, deletion will take place after these reasons cease to apply.

Recipients of personal data

In the course of our business activities, we work with various external parties. This sometimes requires the transfer of personal data to these external parties. We only pass on personal data if this is necessary for the performance of a contract, if we are legally obliged to do so, if we have a legitimate interest in the transfer, or if another legal basis permits it. Where we use processors, we only transfer our customers’ personal data on the basis of a valid data processing agreement.

Note on data transfers to the USA and other third countries

Among other things, we use tools from companies based in the USA. When these tools are active, your personal data may be transferred to and processed in the USA. For certified providers, we base this transfer on the EU-US Data Privacy Framework (DPF); otherwise on the EU Commission’s Standard Contractual Clauses. Please note that in third countries an equivalent level of data protection to the EU cannot always be guaranteed.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The lawfulness of the data processing carried out up to the revocation remains unaffected.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

If data processing is based on Art. 6(1)(e) or (f) GDPR, you have the right at any time to object, on grounds relating to your particular situation, to the processing of your personal data; this also applies to profiling based on these provisions. If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing; this also applies to profiling insofar as it is related to such direct marketing.

Right to lodge a complaint with the competent supervisory authority

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or the place of the alleged infringement.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format.

Information, correction and deletion

Within the framework of the applicable statutory provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to correction or deletion of this data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do so.

SSL / TLS encryption

For security reasons and to protect the transmission of confidential content, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

Objection to advertising e-mails

We hereby object to the use of contact data published within the scope of the legal notice obligation for sending unsolicited advertising and information materials.

4. Data collection on this website

Cookies

Our websites use so-called “cookies”. Cookies are small text files and do not cause any damage to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Necessary cookies are stored on the basis of Art. 6(1)(f) GDPR. Where consent has been requested, storage takes place exclusively on the basis of this consent (Art. 6(1)(a) GDPR); consent can be revoked at any time.

Consent (consent management)

Before using technologies that require consent (e.g. analytics and marketing tools, third-party cookies), this website obtains your consent via a consent solution operated by us ourselves. When the website is accessed, only technically necessary processing is initially carried out. Only when you actively consent via the consent banner are the technologies you have approved loaded. Your selection is stored locally in your browser (e.g. in local storage or a cookie) so that the request does not have to be repeated on your next visit; this consent data is not transmitted to third parties. You can revoke or adjust your consent at any time with effect for the future by opening the cookie settings again. The legal basis for operating the consent solution is Art. 6(1)(c) GDPR in conjunction with § 25 TDDDG.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are: browser type and version, operating system used, referrer URL, hostname of the accessing computer, time of the server request and IP address. This data is not merged with other data sources. It is collected on the basis of Art. 6(1)(f) GDPR for the technically error-free presentation and optimisation of the website.

Appointment booking via GoHighLevel

On this website you can arrange an appointment with us via an embedded calendar and booking tool. The provider is HighLevel Inc., 400 North Saint Paul St., Suite 920, Dallas, Texas 75201, USA (“GoHighLevel”). When you book an appointment, the data you provide (e.g. name, e-mail address, phone number, requested appointment and any additional information you provide) is processed and stored on GoHighLevel’s servers for the purpose of arranging and conducting the appointment.

Processing is based on Art. 6(1)(b) GDPR (performance of pre-contractual measures) and our legitimate interest in efficient appointment management (Art. 6(1)(f) GDPR). Where consent has been requested, processing is based on Art. 6(1)(a) GDPR. We have concluded a data processing agreement with GoHighLevel; the transfer of data to the USA is based on the EU Commission’s Standard Contractual Clauses.

Communication and follow-up (e-mail, phone, SMS, WhatsApp)

After booking an appointment or making an enquiry, we contact you to confirm the appointment and to prepare for it via various channels: by e-mail, phone, SMS and — if you provide us with a suitable number — via messenger services such as WhatsApp. This communication is handled via our CRM system GoHighLevel (HighLevel Inc., address above). When using WhatsApp, data is additionally processed by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

The processing of your contact and communication data is based on Art. 6(1)(b) GDPR where the communication serves the initiation or performance of a contract, otherwise on our legitimate interest in effectively handling and following up on enquiries (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) where this has been requested. You can object to being contacted via individual channels at any time or revoke consent you have given.

Customer management (CRM)

To manage prospect and customer relationships, we use the CRM system GoHighLevel (HighLevel Inc., address above). There we store and process the data arising in the context of appointment booking, communication and the business relationship (e.g. contact details, communication history, appointment status). The legal basis is Art. 6(1)(b) GDPR and our legitimate interest in efficient customer and prospect management (Art. 6(1)(f) GDPR). The data collected is deleted as soon as it is no longer required for the purposes of its processing; statutory retention periods remain unaffected.

5. Analytics tools and advertising

The following analytics and marketing tools are only used if you have previously consented via our consent banner. The legal basis in each case is Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be revoked at any time with effect for the future.

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. Google Tag Manager itself does not create user profiles, store cookies or carry out any independent analyses. It merely manages and deploys the tools integrated through it. However, it does record your IP address, which may also be transferred to Google’s parent company in the USA.

Google Analytics 4

This website uses functions of the web analytics service Google Analytics 4 (GA4). The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics enables us to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, time on page, operating systems used and the origin of users. Google Analytics uses technologies that enable the recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is generally transferred to and stored on a Google server in the USA. The transfer to the USA is based on the EU-US Data Privacy Framework. A data processing agreement has been concluded with Google.

Meta Pixel (Facebook Pixel)

This website uses the Meta Pixel for reach and conversion measurement and for advertising purposes. The provider is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. According to Meta, the data collected is also transferred to the USA and other third countries. The Meta Pixel makes it possible to track the behaviour of site visitors after they have been redirected to our website by clicking on a Meta ad. This allows the effectiveness of the ads to be evaluated for statistical and market research purposes and future advertising to be optimised.

We also use the “Custom Audiences” function to show you interest-based advertising on Meta platforms and beyond (remarketing). Insofar as personal data is collected on our website and forwarded to Meta, we and Meta Platforms Ireland Limited are jointly responsible for this data processing (Art. 26 GDPR). This joint responsibility is limited exclusively to the collection of the data and its transfer to Meta. The transfer to the USA is based on the EU-US Data Privacy Framework and the EU Commission’s Standard Contractual Clauses. For more information on protecting your privacy, please see Meta’s privacy policy: https://www.facebook.com/about/privacy/.

6. Audio and video conferences

To conduct the arranged appointments (consultation or introductory calls), we use online conferencing tools. When you communicate with us by video or audio conference, your personal data is collected and processed by us and by the provider of the respective tool (including e-mail address, name, IP address, device and connection information, and the start, end and duration of the conference). This is used to communicate with prospective or existing contractual partners (Art. 6(1)(b) GDPR) and in our legitimate interest in simple and fast communication (Art. 6(1)(f) GDPR). Where consent has been requested, processing is based on Art. 6(1)(a) GDPR.

Zoom

The provider is Zoom Communications, Inc., 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113, USA. For details on data processing, please see Zoom’s privacy policy: https://zoom.us/privacy/. The transfer of data to the USA is based on the EU Commission’s Standard Contractual Clauses.

Google Meet

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. For details on data processing, please see Google’s privacy policy: https://policies.google.com/privacy.

Version of this privacy policy: July 2026.